Privacy policy.
Last Updated: March 24 2025
Hong Kong Pet Advisors ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use HKPA - Hong Kong Pet Advisors (the "App"), available on the Apple App Store and Google Play Store. By using the App, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use the App.
1. Information We Collect
We may collect the following types of information when you use the App:
a. Personal Information
Name, email address, phone number, and other contact details.
Pet information, including name, species, breed, age, and medical history.
Payment information (e.g., credit card details) for purchases made through the App.
b. Usage Data
Device information (e.g., IP address, device type, operating system).
App usage data, such as features accessed, time spent on the App, and interactions with the App.
c. Location Data
With your consent, we may collect your location data to provide location-based services, such as finding nearby veterinary clinics.
d. Third-Party Data
Information from third-party services (e.g., veterinary clinics, payment processors) integrated with the App.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and improve the App's features and services.
To process transactions and send you confirmations.
To communicate with you, including sending reminders, updates, and promotional offers.
To personalize your experience and provide tailored content.
To analyze App usage and improve performance.
To comply with legal obligations and protect our rights.
3. How We Share Your Information
We may share your information in the following circumstances:
With veterinary clinics or professionals to provide services you request.
With third-party service providers (e.g., payment processors, cloud storage providers) who assist us in operating the App.
With your consent, for marketing or other purposes.
To comply with legal requirements, enforce our policies, or protect our rights and property.
In connection with a business transaction, such as a merger or acquisition.
4. Data Security
We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your information:
Access: Request a copy of the information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your information, subject to legal requirements.
Opt-Out: Opt out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.
To exercise these rights, please contact us at info@hkpetadvisors.com
6. Third-Party Links and Services
The App may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.
7. Children's Privacy
The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
8. International Users
If you are using the App from outside Hong Kong please note that your information may be transferred to, stored, and processed in Hong Kong, where our servers are located. By using the App, you consent to this transfer and processing.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. Your continued use of the App after the changes are made constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Hong Kong Pet Advisors Ltd
Email: info@hkpetadvisors.com
Phone: +85267509562
Address: Flat/Rm 1203 12/f
Tower 3 China Hong Kong City
33 Canton Road
Tsim Sha Tsui Kowloon
By using Hong Kong Pet Advisors you acknowledge that you have read, understood, and agreed to this Privacy Policy.
End of Privacy Policy